FAQ

How long will it take to dispatch my item?

It normally takes us 1-2 weeks to process and prepare your order, and up to 4 weeks for custom items. If you need your item quicker, please contact us and we’ll see what we can do.


When will my order be delivered?

Small orders (shorter than 45cm) are shipped by Royal Mail First Class and will be with you 1-3 working days from the dispatch date.

Larger orders (longer than 45cm) are handled by TNT and will be delivered 1-3 working days from the dispatch date.

Where do we ship?

We ship all over the world! Only UK shipping options are available on our website at the moment, so for everywhere else please get in touch and we’ll find a way to get your item to you.


Can I change my order?

Yes – as long as we haven’t sent your item yet and it’s not a custom piece, you can change your order as well as your contact and delivery details. Please contact us and we’ll talk you through your options.


Just so you know, for custom items only the contact and delivery details can be changed.


Can I cancel my order?

Yes – you can cancel your order no problem as long as it hasn’t been dispatched. Just contact us. If we’ve already dispatched your item, you’ll need to wait until it’s delivered and then return it.  Unfortunately we can’t accept cancellations or returns for custom items.


How do I return my item?

Just return any unused items to us in the original packaging within 14 days of arrival. Please get in touch and we’ll help you find the best way to send them - we recommend using a tracked delivery service. Once we’ve received your item, we’ll issue a full refund. The original delivery charge is non-refundable.


Our return address is:


ROAR Studio

70B Greenwood Rd

London

E8 1NE

UK

 

My item arrived damaged

We take great care packing and shipping your orders and we hope everything will arrive in perfect condition. If there’s anything wrong with the item or any parts are missing, just let us know within 14 days and we’ll arrange a repair, replacement or return.


If the packaging seems in any way damaged on arrival, please take a photo if you can, or make a note of the damage, so we can take this up with the delivery provider.


How long will it take to get my refund?

Once we’ve received your item, we’ll refund you within 5-7 working days.